Pohanka Vehicle Upgrade Program near Woodbridge, VA
Testimonials
“ Great service and very friendly personnel. ”
“ In this economic time when buying a vehicle is not usually a good thing; the professionalism, personal care, and honest business advice of Dalante D., Alec R. and Milenka BH., made a purchase achievable! ”
“ The Service Managers I worked with were great. Everything was explained to me with no surprises. ”
“ Was driving through Fredericksburg late at night when my Nissan truck started running poorly (first issue ever...she is a 2010)...luckily, I was right next to Pohanka Nissan. I pulled in. Left my truck in the lot. Got a ride back home to Richmond and called first thing in the morning. Adam already had my truck looked at and had a solution for me. It was ready for pickup the next day. Excellent service. Couldn't ask for a better experience. Thank you Adam and team. ”
“ EXCELLENT SERVICE ”
“ Makes the service experience much more pleasant and easy going. The sales team makes you feel like a person, not a new sales number ”
“ Going into the dealership I was definitely nervous; but working with Darlene made my worries go away. She was a joy to work with and very professional. She and her amazing coworkers definitely need a 100/100 rating the way they all worked diligently together to make my dream car idea come true. I appreciate all of you guys for doing such an amazing job. ”
“ The sales team did an excellent job of meeting me where I was. I’m pleased with my almost new Pathfinder. ”
“ Darlene was fantastic. She worked with us from beginning to end. She is a positive force at Pohanka. Thanks Darlene, for being there for me and my granddaughter.. ”
“ The guys take good care of me and my truck ”
“ Always great service, all the ser6staff is courteous and professional. Fred is just the best! ”
“ Adam Z in service dept was excellent. Arranged for a diagnostic inspection of a QX60 hybrid I hoped could be repaired. Cost to repair ultimately is more than can be supported by vehicle value. Very professionally executed from Service to backshop mechanic estimate and video of the inspection. Highly recommend Pohanka Nissan in Fredericksburg VA.đź‘Ť ”
“ Wonderful service as usual! ”
“ Fair pricing- High quality work- completed as promised or earlier- no up-selling. I’ve had all my Frontier service done here and it’s been great. ”
“ Nikki in the service department was very nice and helpful. I was sent a multi point inspection report and video of my vehicle from the technician, Hank, showing that everything looked good which I thought was a nice touch. I would definitely visit this location again in the future. ”
“ Avary is the most patient and helpful salesman I have ever worked with. Lots of the things he was talking about were completely confusing to me. Even the electronic options on the truck was explained simply enough that I understood. The financial and sales manager were also clear on the issues. I was totally impressed with my salesman. This young man is exceptional I hope he has a long career ahead. ”
“ The salesperson's professionalism and knowledge, as well as that of the finance official really played a role in the purchase of our new Nissan Kicks. ”
“ I consistently receive excellent service at Pohanka, which is why I keep coming back. I truly appreciate that they offer professional, expert suggestions without any heavy-pressure sales tactics. It makes the entire experience much more comfortable and trustworthy. I feel far more confident bringing my vehicle here rather than a local neighborhood auto shop. I know the technicians at Pohanka have specialized knowledge about my specific Nissan model and are better equipped with advanced tools to ensure it gets the highest quality service possible. ”
“ Great customer service ”
“ Adam was my main contact from Nissian of Fredericksburg. He kept me updated through the whole process. He listened to my concerns about my vehicle to make sure I was heard. Once my vehicle passed all check points, I went to pick up my vehicle and met Adam in person. Adam even went the extra mile in putting gas in my vehicle after it was drove for 84 miles trying to figure out what was wrong. Couldn’t ask for better communication and customer service. In the near future, if I have any problems, I will come back to Nissian of Frericksburg for Adam! ”
“ Great service as always..Adam was friendly and very professional. I was early for my state inspection appointment and took me right away. I was notified by text that I passed inspection and was notified on areas that should need attention soon. I was given the option to have the services done while my Pathfinder was already in the shop or have them done at a later date… no pressure! I was out of there in about 45 minutes. Ask for Adam when you make your appointment! ”
“ Prompt service ”
“ Everything was outstanding, great service! ”
“ Nikki in Services department is the best she kept me informed of all aspects of my repair ”
“ Had Avery help me with purchasing a vehicle. He was professional, knowledgeable and personable. I am recommending family and friends to see Avery McIntosh at Pohanka for their next vehicle purchase. ”
“ I recently walked in for a recall service, Adam made it a pleasant experience and got me in and out quickly. He explained everything clearly and made sure I didn’t have any questions when the service was complete. ”
“ Service Department only Purchased my 2021 Toyota Highlander through them about 2 years ago - the sale wasn’t great, hidden prices, including a limited lifetime warranty that we were sure was bologna. In February 2026 we started hearing a whining sound in the transmission. Was told by Toyota that it needed to be replaced. Was told by warranty people it needed to be done by Pohanka. Slightly frustrated I contacted Service and got Adam Z on the phone, and from the moment I spoke to him the first time, I felt like I was his only customer. He was very attentive, very responsive, understanding of our situation, and our frustrations. He was nonstop listening and so very helpful! It couldn’t have been a better experience! So very thankful we got ahold to Adam that day! ”
“ Adam assisted me with the oil service and as always, he provided great customer service! ”
“ Pohanka Nissan took excellent care of my used 2022 Rogue! Went in for State Inspection & ended up same day service taking care of Recalls & scheduled maintenance prior to my long distance trip! Bobby was the man of the hour...including a car wash! I'll be making my next appointment with Bobby! ”
“ I wouldn’t buy a car from them but their service center is friendly and communication is great. Pretty decent pricing with coupons. ”
“ We are very happy that the new engine solved the problems our car was having. ”
“ Always willing to do what is asked and always recommending what needs to or should be done. ”
“ Not a good experience replacing assembly of a front headlight. Technician did not mount it correctly. Does not sit flush and old headlight did. I question and they tried to get it right but did not happen. Personnel told me they did everything they could to fix the issue. Not satisfied. ”
“ I strongly advise customers to carefully verify any claims regarding the “lifetime limited warranty,” (its a scam )as my experience was that the information provided was inconsistent and misleading. During the sales process, there was significant pressure for the “Pohanka Total Protection” package, which included services such as lifetime inspections, car washes, and the Elo GPS system. ( complete fraud) Prior to the newer FTC guidelines, these products appeared to be incorporated into the vehicle pricing upfront rather than being clearly disclosed as optional add-ons. Since the guideline changes, the presentation of these products has changed, but the transparency remains concerning. Consumers should thoroughly review all documentation, request a complete itemized breakdown of fees and products, and ensure they fully understand what is the details before completing a purchase. ”
“ I had a very disappointing experience at Pohanka Nissan today. I was actively in the middle of speaking with a manager and salesman when an employee named Darlene walked directly in front of me to interrupt the conversation. Both men politely told her to hold on because they were helping me first, but instead of being professional, she looked back and forth between me and them and said, “Today isn’t the damn day, I was working with y’all first.” What shocked me most was that she WORKS there. The manager and salesman themselves were both very kind and respectful, and I want to make that clear because this review is not about them. However, that interaction completely changed the atmosphere and left such a bad taste in my mouth that I ended up walking out and deciding not to continue doing business there. I understand stressful days happen, but speaking that way in front of customers is incredibly unprofessional and reflects poorly on the dealership as a whole. ”
“ My car's transmission recently died and it was towed to a local shop. They informed me that they didn't have the programming equipment required to complete this repair and suggested I get it towed to Pohanka, so I did. I was told it would take a few days for the parts to arrive, and that my car would be ready on Tuesday (it was towed to them on Fri). I agreed and thanked them for helping me out. Tuesday came, and I had to call them just to be told that it would be ready Wednesday instead. Fine, no big deal. I decided to call them Wednesday afternoon to check if the car is ready for pickup - now it won't be ready until Friday, and there's some additional repairs to be made. Sure. Car's not getting younger. I agreed to the additional repairs and charges. The day finally came. I got the call and was informed that the repairs are complete and their test drive went well. The bill was astronomical, but at least I had a working car again. After paying over $7000, Bobby proceeded to make small talk with me, making sure to humble-brag about how he gifted all of his children homes of their own. Strange thing to bring up to a customer who's down on their luck, I know. Imagine what was going through my mind while this man was robbing me blind while simultaneously bragging about his wealth to my face. The entire interaction was incredibly pretentious and off-putting. I couldn't wait to get home and wash my hands. 3/4 into the hour-long drive home, the car broke down again. To be specific: the car broke down in the exact same fashion as the initial breakdown that started this nightmare - transmission failure. They never fixed my car. I questioned whether they did anything at all. Bobby was quick to try and placate me by reiterating that it wasn't their tech's fault, as they have "Master" credentials. A lot of good that "Mastery" did for me... The car never made it home and had to get towed back. I spent thousands of dollars and I still didn't have a working car. They set me up with a loaner vehicle for my trouble. Fast forward another week. I picked up my car after they replaced their faulty transmission. Minutes into my drive home I get a tire pressure light on the dash. I figured it was just a tire running a little low, so I drove home. I check the tires - all good. So I plug in my OBD code reader. My 3/4 tire pressure sensors are now "N/A". Mind you, I had no issues with these sensors until their "Master Technicians" did God knows what to my car. I called them the next day and took it back. Good news! It was just a 5-minute fix, and they just needed to reprogram those sensors, no extra charge. Great! They do the deed and I leave. <10 minutes into my hour-long drive, that tire light comes back on. I turn around. It's an extra thousand dollars to fix this. That's right... They charged me for the sensors THEY broke in THEIR garage. These sensors worked until their "Master Technicians" got under the hood of my vehicle. Don't come here. Don't even pull your vehicle onto their property. Don't let them touch your car. Don't give them your money. Please go literally anywhere else. Don't make the same mistake I did. I went in to get my transmission changed and it took 4 trips, 2 on-highway vehicle breakdowns, 2 tows, and eight thousand dollars after everything was said and done. These people screwed me over in a big way. They're going to screw you too. Dealerships like these deserve to go extinct. I would rather walk my 25 mile commute to work than ever deal with these pretentious con-men again. Save yourself the money and trouble and just stay away. (They incentivize customers to leave 5-star reviews w/ gift cards, raffle/giveaway entries and other material rewards, so that's why you see all of these 5-star reviews that all follow a very similar template to one another. I know this bc they tried this w/ us last year when we brought in our other car for a minor recall. Their good reputation re: reviews is inflated/artificial.) 5/21 - called # from comment, was sent to voicemail. Seriously?? 5/27 & 5/29- Called again. Same thing. ”
“ I cannot recommend this business. The overall operation was disorganized, and both the Sales Manager and General Manager came across as unprofessional and lacking the necessary knowledge. My concerns were dismissed, and no real effort was made to resolve them despite the time I invested. I would strongly advise looking elsewhere. ”
“ Ignore the wishes of former customers in the name of their relentless solicitation ”
“ Very fast service and detailed information about my car ”