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Testimonials
“ Thomas Sprow was amazing in helping me purchase my first car! He was incredibly patient and made sure we were well taken care of throughout the entire process. What I appreciate most is that he still checks in after the purchase and encourages me to reach out if I ever need anything. That level of care really stands out. I definitely recommend going to see him for your next vehicle! ”
“ Darlene was amazing and wonderful with our purchase of a 2016 Subaru Outback!! ”
“ Always prompt exceptional service. Kept me informed throughout the service as well as fully explained service issues needing addressed. ”
“ I was very please with customer service and labor work done on my Rogue. ”
“ Great experience with Mrs. Darlene. Would definitely buy from here again. ”
“ Pohanka Nissan service was outstanding. They fixed my Frontier in the middle of a snow storm. Mike kept me informed every step of the way and the technician’s attention to detail and thorough work was appreciated. ”
“ Nissan offers excellent service. Miguel was particularly helpful, maintaining good communication whenever issues arise and providing detailed explanations for any questions. They also send videos showing the work being performed on your vehicle. I would recommend their service to others. ”
“ Awesome ”
“ ***This review is for Avery M. ONLY**** If you are looking to purchase a car from this dealership ONLY deal with Avery M. He is amazingly professional, knowledgeable and patient. Trust me of you want a salesperson that isn't going to work your nerves see Avery. He is the best!!! ”
“ Mr Cruz help me out, my transmission went and he got me a rental at fair price. They worked with me and the outcome was very satisfying. My vehicle is back working greater than before, so thanks to the team work 🙌 and recommend your dealership. ”
“ From my buying experience in July 2025 to my first service trip. Pohanka Hyundai and Nissan have been great. Making an appointment was easy Bobby gave me his honest opinion regarding my questions regarding service appropriate for my SUV. Jonathan stayed late to start my repairs and everything was finished at the promised time. Definitely would recommend & I’ll be back. ”
“ Adam is outstanding!!! ”
“ Friendly customer service Work with me until l am satisfied with my payment Offer additional benefits ”
“ I have had nothing but positive and professional interactions with Everyone I've dealt with at Pohanka of Fredericksburg. The service department is Top Notch!! All around Great Experiences from the purchase of my Nissan Frontier to quality service from the Service Department. ”
“ My wife and i were very impressed with the streamlined approach offered to us by the dealership when we brought our vehicle in for service. Adam is absolutely the best and knows exactly what is needed and does not over promise. He is prompt with communications and follows up when necessary. Nissan service always does what is performed and they never fail. ”
“ Great service ”
“ Darlene at the fredericksburg location is the person you need to request. She does her best to find your desired vehicle. Helpful in understanding the features of your choice. Follows through details when you make your choice. She was the reason we made the choice of the location. Thank you Darlene.... ”
“ The experience was a lot more well enhanced then we expected. Normally you would get followed around and bothered. But your sales rep was very well mannered and his knowledge of the vehicles was good. When we were ready to talk more about them he handled him self very well. Asked all the questions and gave all good answers. My wife and I initially was only going out looking but the overall dealership made our experience change our mind and we feel in love with the car. Thank you. ”
“ Great service- Sergio does fantastic work! I bring all of my cars here for service ”
“ I met Delante when I walked into Pohanka Nissan and it was my lucky day. I was looking for a used car because I thought that was all that I could afford. Delante never pushed me. He showed me everything I had asked for. I told him the new cars look so much better. He just said let’s give it a try. There is no way I should have walked out of there with a new car at the price they gave me. Aside from that, Delante was so much fun to work with. So positive and a great sense of humor. If you’re looking for a car, go to Pohanka but don’t forget to ask for Delante. We all admit that buying a car is like pulling teeth. Thank you Delante for making it fun. ”
“ (Translated by Google) undefined (Original) I appreciate how they filmed their check on my vehicle and provided a detailed breakdown of the issues. The customer service was excellent. ”
“ (Translated by Google) undefined (Original) Very helpful staff. ”
“ The customer service is awesome , and amazing thing is customer get the registration, number plate there instead of going to DMV . Wow ”
“ Bobby and Brad were super helpful in getting my infinity checked out for the state inspection and ordered a new set of ties as well. ”
“ Excellent service from Mr. Bobby! My car that I purchased from enterprise was in need of replacement parts. He provided excellent feedback and took care of the problem I reported. Great customer support!! ”
“ Went to the service dept just to schedule an appointment for a recall on my vehicle on a Saturday afternoon, was surprised when the service advisor asked for the keys to the vehicle, he informed me that they can do it now if I had time, ummmmm sure... very professional unexpected moment Adam Z you rock.... ”
“ I recently moved to Fredericksburg. Pohanka took care of my car while I waited in less time than I was told. They took care of my regular maintenance and let me know I needed new brake pads. Brakes were replaced and they were able to turn my back up camera guides back on which hasn't worked since August. ”
“ Thank you Adam, Bobby, & Cassie for your amazing customer service, from beginning to end. I feel very comfortable coming to THIS specific location moving forward when it comes to my Nissan vehicle & already have told close friends & family who also have Nissans as well. ”
“ Excellent service by service technician named Bobby and mechanic christopher I believe. ”
“ Over All service was Great ! The staff at Pohanka was friendly ”
“ Always nice to come to the Pohanka Nissan dealer for service. Did a trade in here and they’ve taken care of me well! ”
“ Had to go to dealership to apply for Gap insurance refund had just paid off my car. The last time I was there to purchase car back in 2021 was treated horrible , never took my car to be serviced there, I am a senior citizen I was treated awful like I did not understand a thing. Yesterday was total different experience finance manager was polite came out introduced himself I explained what I needed, he explained the process . I was done in maybe 20 minutes . I'm glad they have a people person that has respect for everyone. ”
“ Adam is phenomenal! Explained everything and didn’t push to get stuff done. Gave me his recommendations on what he thinks is best and when to do it! ”
“ If you are looking to buy a vehicle , Please go to Pohanka, Tim Pohanka and his entire staff are incredible!!! A special shout out to Pam and Darlene for treating me like family. I was able to take home a gorg new nissan sentra !!! A smooth process ,from start to finish , they run it all like a well oiled machine. You guys made my xmas unforgettable. ”
“ Bradley was awesome got an alignment, windshield wipers and an inspection. i was in and out within an hour ”
“ This is my second vehicle from them. 2 different sales man but still happy. Went to a different dealer and as u see I came back. Very happy with them. And would recommend to everyone. ”
“ I wish I could rate this place a 1/2 star. It was the worse experience I encountered which was disappointing because our interactions prior to arriving made me feel confidence I chose the right place. The test drive went well but when it was time to talk about my trade, I was extremely low balled ($1500), due to a total loss being on my carfax report which I wasn't aware of, despite my car being in good condition no mechanical issues etc. I was told, they would not be able to sell my car and if they had pulled my carfax before it would have saved me from driving an 1hr and 20 mins to the dealership. When I expressed what what type of car note I was looking for, I was told flat out "sorry we cannot help you." I didn't argued or tried to get them to work with me as it seemed they already made their minds up. I told them I would seek a second opinion from caxmax and was basically told, don't waste your time, they will probably quote you the same. The sale rep even suggested that I go to the carmax about 7 mins away from the dealership, which I did. My appraisal for carmax came back at $4000 which was what I was expecting it to be. The carmax rep even complimented on how well my car has been maintained despite the carfax history. When I shared the information with the sales rep at the Pohanka Nissan, he quickly congratulated me and wanted to honor the $4000 carmax appraisal after only wanting to offer $1500. But I get it, its the culture of being a car sales man, but good customer service goes along way. I declined the offer for them to honor the carmax appraisal and decided to make make my purchase through carmax. With the carmax offer and my downpayment, It allowed me to be more flexible with my budget and I was able and upgrade to a more expensive model and purchased the SUV same day. Thanks for recommending the appraisal at carmax, it gave me a happy ending. ”
I bought a truck from them that was fraudulently
“ I bought a truck from them that was fraudulently presented and sold as Nissan CPO including a CPO-Wrap warranty. Shortly after delivery, many issues were found outside Nissan's standards. I discovered it wasn't certified legitimately, no inspection and reconditioning as required by Nissan. Initially they insisted I made a mistake, that the truck was sold as dealer certified, not Nissan Certified. If I had not purchased the CPO-Wrap contract (only applicable on CPO vehicles) I would have been stuck with a truck that wasn't as presented and worthless warranty - a victim of their deception. They implied they could certify post-sale but they were going to certify without the reconditioning needed to address some issues found, then have me try to get repairs made under warranty so Nissan would be paying for repairs the dealer should have. I learned that Nissan could deny warranty claims and invalidate the CPO-Wrap warranty. I sent a demand letter for return of the truck and refund of what I paid. They said they would buy the truck back but I would be out over $1400 in taxes and fees even though in cases of fraud, a dealer must make the customer whole. The reason given for not refunding taxes was that it has already been paid on my behalf. In this scenario, there's no financial impact to the dealer if they refund taxes, they just file an amended return or take a credit on the next return. Between taxes, fuel wasted and accessories purchased for a truck I no longer have, I'm out over $3,000. ”
“ I love the vehicle and glad I bought it. Yiana was great. It’s the process and paperwork that bothered me. 1- I agreed on the price of the car at $25,991 plus all taxes and fees. The original total came to $29,485.70 and I countered with an even $29,000 which was agreed upon. When we got to the dealership and after taking it for a test drive Yiana showed the breakdown price that showed the $25,991 price we agreed upon but above it showed a price of around $23,000 PLUS 2 ADD ONS that I didn’t want or ask for that for us to the $25,991.. Basically these 2 ADD ONS were hidden in the SELL price because if they had been broke out and listed like I asked for originally I would have NEVER have paid them. 2 - the Life time warranty was really what sold me on this vehicle. Every paper we were shown that mentioned the “ Lifetime Warranty “ said LESS a $200 deductable. Even had LESS a $200 deductable high lighted in yellow on one of the pieces of papers But when it can time to sign the paper work the deductable changed to $500. We were told it was a misprint or something to that effect. After driving 2 hours and being at the dealership a few hours I decided not to push the issue a signed off on it anyways. Looking back I really should have gotten up and walked out. And to add insult to injury Only NOW having a chance to look over the paperwork closer I see that “ LIFETIME WARRANTY “ doesn’t mean LIFETIME. It really means 150,000 miles. That was NEVER mentioned or conveyed in anyway shape or form.. yes I did sign off on everything but felt some of this was pretty shady. I will chalk it up to lesson learned. ”
“ Today I changed my transmission oil at Pohanka Nissan of fredericksburg The mechanical team did a beautiful job and charged a fair amount. They were very hardworking and carefully inspected everything with great attention and care. Adam was especially responsible and friendly — he made sure everything was explained clearly and handled professionally. I will definitely recommend Pohanka to my friends and family! 👌🏼🙏👍🏼💫 ”