PARTS DEPARTMENT

“ ” Very fast service and detailed information about my car

“ ” Great service and very friendly personnel.

“ ” In this economic time when buying a vehicle is not usually a good thing; the professionalism, personal care, and honest business advice of Dalante D., Alec R. and Milenka BH., made a purchase achievable!

“ ” The Service Managers I worked with were great. Everything was explained to me with no surprises.

“ ” Was driving through Fredericksburg late at night when my Nissan truck started running poorly (first issue ever...she is a 2010)...luckily, I was right next to Pohanka Nissan. I pulled in. Left my truck in the lot. Got a ride back home to Richmond and called first thing in the morning. Adam already...

“ ” EXCELLENT SERVICE

“ ” Makes the service experience much more pleasant and easy going. The sales team makes you feel like a person, not a new sales number

“ ” Going into the dealership I was definitely nervous; but working with Darlene made my worries go away. She was a joy to work with and very professional. She and her amazing coworkers definitely need a 100/100 rating the way they all worked diligently together to make my dream car idea come true. I...

“ ” The sales team did an excellent job of meeting me where I was. I’m pleased with my almost new Pathfinder.

“ ” Darlene was fantastic. She worked with us from beginning to end. She is a positive force at Pohanka. Thanks Darlene, for being there for me and my granddaughter..

“ ” The guys take good care of me and my truck

“ ” Always great service, all the ser6staff is courteous and professional. Fred is just the best!

“ ” Adam Z in service dept was excellent. Arranged for a diagnostic inspection of a QX60 hybrid I hoped could be repaired. Cost to repair ultimately is more than can be supported by vehicle value. Very professionally executed from Service to backshop mechanic estimate and video of the inspection....

“ ” Wonderful service as usual!

“ ” Fair pricing- High quality work- completed as promised or earlier- no up-selling. I’ve had all my Frontier service done here and it’s been great.

“ ” Nikki in the service department was very nice and helpful. I was sent a multi point inspection report and video of my vehicle from the technician, Hank, showing that everything looked good which I thought was a nice touch. I would definitely visit this location again in the future.

“ ” Avary is the most patient and helpful salesman I have ever worked with. Lots of the things he was talking about were completely confusing to me. Even the electronic options on the truck was explained simply enough that I understood. The financial and sales manager were also clear on the issues. I...

“ ” The salesperson's professionalism and knowledge, as well as that of the finance official really played a role in the purchase of our new Nissan Kicks.

“ ” I consistently receive excellent service at Pohanka, which is why I keep coming back. I truly appreciate that they offer professional, expert suggestions without any heavy-pressure sales tactics. It makes the entire experience much more comfortable and trustworthy. I feel far more confident...

“ ” Great customer service

“ ” Adam was my main contact from Nissian of Fredericksburg. He kept me updated through the whole process. He listened to my concerns about my vehicle to make sure I was heard. Once my vehicle passed all check points, I went to pick up my vehicle and met Adam in person. Adam even went the extra mile in...

“ ” Great service as always..Adam was friendly and very professional. I was early for my state inspection appointment and took me right away. I was notified by text that I passed inspection and was notified on areas that should need attention soon. I was given the option to have the services done while...

“ ” Prompt service

“ ” Everything was outstanding, great service!

“ ” Nikki in Services department is the best she kept me informed of all aspects of my repair

“ ” Had Avery help me with purchasing a vehicle. He was professional, knowledgeable and personable. I am recommending family and friends to see Avery McIntosh at Pohanka for their next vehicle purchase.

“ ” I recently walked in for a recall service, Adam made it a pleasant experience and got me in and out quickly. He explained everything clearly and made sure I didn’t have any questions when the service was complete.

“ ” Service Department only Purchased my 2021 Toyota Highlander through them about 2 years ago - the sale wasn’t great, hidden prices, including a limited lifetime warranty that we were sure was bologna. In February 2026 we started hearing a whining sound in the transmission. Was told by Toyota that...

“ ” Adam assisted me with the oil service and as always, he provided great customer service!

“ ” Pohanka Nissan took excellent care of my used 2022 Rogue! Went in for State Inspection & ended up same day service taking care of Recalls & scheduled maintenance prior to my long distance trip! Bobby was the man of the hour...including a car wash! I'll be making my next appointment with Bobby!

“ ” I wouldn’t buy a car from them but their service center is friendly and communication is great. Pretty decent pricing with coupons.

“ ” We are very happy that the new engine solved the problems our car was having.

“ ” Always willing to do what is asked and always recommending what needs to or should be done.

“ ” Not a good experience replacing assembly of a front headlight. Technician did not mount it correctly. Does not sit flush and old headlight did. I question and they tried to get it right but did not happen. Personnel told me they did everything they could to fix the issue. Not satisfied.

“ ” I strongly advise customers to carefully verify any claims regarding the “lifetime limited warranty,” (its a scam )as my experience was that the information provided was inconsistent and misleading. During the sales process, there was significant pressure for the “Pohanka Total Protection”...

“ ” I had a very disappointing experience at Pohanka Nissan today. I was actively in the middle of speaking with a manager and salesman when an employee named Darlene walked directly in front of me to interrupt the conversation. Both men politely told her to hold on because they were helping me first,...

“ ” My car's transmission recently died and it was towed to a local shop. They informed me that they didn't have the programming equipment required to complete this repair and suggested I get it towed to Pohanka, so I did. I was told it would take a few days for the parts to arrive, and that my car...

“ ” I cannot recommend this business. The overall operation was disorganized, and both the Sales Manager and General Manager came across as unprofessional and lacking the necessary knowledge. My concerns were dismissed, and no real effort was made to resolve them despite the time I invested. I would...

“ ” Ignore the wishes of former customers in the name of their relentless solicitation