Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Check Engine Light On? : Free Code Scan
Check Engine Light On?

Free Code Scan

Code scan for dealership franchise vehicles only. Expires 2/15/26.

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Multi Car Service Discount : $30.00 Off Labor <br><br>For Any Vehicle in Your Household
Multi Car Service Discount

$30.00 Off Labor

For Any Vehicle in Your Household

Must be registered in same household. Discount applies to labor only. Good within 45 days of first vehicle service. Expires 2/15/26.

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5% Off Service Labor : After 2pm Service Savings
5% Off Service Labor

After 2pm Service Savings

Good for repair orders started after 2pm. Discount applies to labor only. One repair order line only. Expires 2/15/26.

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10% to 15% Off Repairs : Older Vehicle Discount on Repair
10% to 15% Off Repairs

Older Vehicle Discount on Repair

15% off 2018 and older models, and 10% off 2019 and 2020 models. Discount against labor only. Good on repair items only. Cannot be combined with any other offer. Maximum savings of $100. Expires 2/15/26.

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Free Vehicle Inspection : Free Virginia State Inspection
Free Vehicle Inspection

Free Virginia State Inspection

Dealership franchise vehicles only. Expires 2/15/26.

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Meet Our Service Staff

Service Manager Cassie Shifflett
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Service Manager
Cassie Shifflett
Service Advisor Adam Zaccagnino
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Service Advisor
Adam Zaccagnino
Service Advisor Mike Cruz
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Service Advisor
Mike Cruz
Lot Porter Luis Arana
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Lot Porter
Luis Arana
Front Desk Receptionist Milka Vidik
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Front Desk Receptionist
Milka Vidik
Rental Vehicles Manager Haroun Kamara
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Rental Vehicles Manager
Haroun Kamara
Service Technician Tommy Johnson
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Service Technician
Tommy Johnson
Service Technician Cory McCarthy
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Service Technician
Cory McCarthy
Service Technician Sergio Williams
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Service Technician
Sergio Williams

Contact Information

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Darlene was amazing and wonderful with our purchase of a 2016 Subaru Outback!!

- Logan Denault, GOOGLE

Always prompt exceptional service. Kept me informed throughout the service as well as fully explained service issues needing addressed.

- Linda Feine, GOOGLE

I was very please with customer service and labor work done on my Rogue.

- Kenneth White, GOOGLE

Great experience with Mrs. Darlene. Would definitely buy from here again.

- Steve C, GOOGLE

Pohanka Nissan service was outstanding. They fixed my Frontier in the middle of a snow storm. Mike kept me informed every step of the way and the technician’s attention to detail and thorough work was appreciated.

- Scott Cole, GOOGLE

Nissan offers excellent service. Miguel was particularly helpful, maintaining good communication whenever issues arise and providing detailed explanations for any questions. They also send videos showing the work being performed on your vehicle. I would recommend their service to others.

- Tasha D, GOOGLE

Awesome

- Annette Rosa, GOOGLE

***This review is for Avery M. ONLY**** If you are looking to purchase a car from this dealership ONLY deal with Avery M. He is amazingly professional, knowledgeable and patient. Trust me of you want a salesperson that isn't going to work your nerves see Avery. He is the best!!!

- Sunnie Reignz, GOOGLE

Mr Cruz help me out, my transmission went and he got me a rental at fair price. They worked with me and the outcome was very satisfying. My vehicle is back working greater than before, so thanks to the team work 🙌 and recommend your dealership.

- Enyde B, GOOGLE

From my buying experience in July 2025 to my first service trip. Pohanka Hyundai and Nissan have been great. Making an appointment was easy Bobby gave me his honest opinion regarding my questions regarding service appropriate for my SUV. Jonathan stayed late to start my repairs and everything was...

- Toya Kirkley, GOOGLE

Adam is outstanding!!!

- Vince Dalfonzo, GOOGLE

Friendly customer service Work with me until l am satisfied with my payment Offer additional benefits

- George Brooks, GOOGLE

I have had nothing but positive and professional interactions with Everyone I've dealt with at Pohanka of Fredericksburg. The service department is Top Notch!! All around Great Experiences from the purchase of my Nissan Frontier to quality service from the Service Department.

- David Miner, GOOGLE

My wife and i were very impressed with the streamlined approach offered to us by the dealership when we brought our vehicle in for service. Adam is absolutely the best and knows exactly what is needed and does not over promise. He is prompt with communications and follows up when necessary. Nissan...

- Jason Redcay, GOOGLE

Great service

- Elizabeth Alex, GOOGLE

Darlene at the fredericksburg location is the person you need to request. She does her best to find your desired vehicle. Helpful in understanding the features of your choice. Follows through details when you make your choice. She was the reason we made the choice of the location. Thank you...

- Janice Edwards, GOOGLE

The experience was a lot more well enhanced then we expected. Normally you would get followed around and bothered. But your sales rep was very well mannered and his knowledge of the vehicles was good. When we were ready to talk more about them he handled him self very well. Asked all the questions...

- Paul Connolly, GOOGLE

Great service- Sergio does fantastic work! I bring all of my cars here for service

- Deondrae Williams, GOOGLE

I met Delante when I walked into Pohanka Nissan and it was my lucky day. I was looking for a used car because I thought that was all that I could afford. Delante never pushed me. He showed me everything I had asked for. I told him the new cars look so much better. He just said let’s give it a...

- Elizabeth Schulz, GOOGLE

(Translated by Google) undefined (Original) I appreciate how they filmed their check on my vehicle and provided a detailed breakdown of the issues. The customer service was excellent.

- Monica McDowney, GOOGLE

(Translated by Google) undefined (Original) Very helpful staff.

- Rodney Bissett, GOOGLE

The customer service is awesome , and amazing thing is customer get the registration, number plate there instead of going to DMV . Wow

- Samuel, GOOGLE

Bobby and Brad were super helpful in getting my infinity checked out for the state inspection and ordered a new set of ties as well.

- Rebecca Morris, GOOGLE

Excellent service from Mr. Bobby! My car that I purchased from enterprise was in need of replacement parts. He provided excellent feedback and took care of the problem I reported. Great customer support!!

- Vicky Rivers, GOOGLE

Went to the service dept just to schedule an appointment for a recall on my vehicle on a Saturday afternoon, was surprised when the service advisor asked for the keys to the vehicle, he informed me that they can do it now if I had time, ummmmm sure... very professional unexpected moment Adam Z you...

- Timothy Houston, GOOGLE

I recently moved to Fredericksburg. Pohanka took care of my car while I waited in less time than I was told. They took care of my regular maintenance and let me know I needed new brake pads. Brakes were replaced and they were able to turn my back up camera guides back on which hasn't worked since...

- Martha Thompson, GOOGLE

Thank you Adam, Bobby, & Cassie for your amazing customer service, from beginning to end. I feel very comfortable coming to THIS specific location moving forward when it comes to my Nissan vehicle & already have told close friends & family who also have Nissans as well.

- Shyheim Young, GOOGLE

Excellent service by service technician named Bobby and mechanic christopher I believe.

- Ulysses Washington, GOOGLE

Over All service was Great ! The staff at Pohanka was friendly

- Marc A. Douglas, GOOGLE

Always nice to come to the Pohanka Nissan dealer for service. Did a trade in here and they’ve taken care of me well!

- James Ahn, GOOGLE

Had to go to dealership to apply for Gap insurance refund had just paid off my car. The last time I was there to purchase car back in 2021 was treated horrible , never took my car to be serviced there, I am a senior citizen I was treated awful like I did not understand a thing. Yesterday was total...

- Anne Wallace, GOOGLE

Adam is phenomenal! Explained everything and didn’t push to get stuff done. Gave me his recommendations on what he thinks is best and when to do it!

- Tierra Cochraham, GOOGLE

If you are looking to buy a vehicle , Please go to Pohanka, Tim Pohanka and his entire staff are incredible!!! A special shout out to Pam and Darlene for treating me like family. I was able to take home a gorg new nissan sentra !!! A smooth process ,from start to finish , they run it all like a...

- Cecilia Del Rosario, GOOGLE

Bradley was awesome got an alignment, windshield wipers and an inspection. i was in and out within an hour

- Alexa Boggan, GOOGLE

This is my second vehicle from them. 2 different sales man but still happy. Went to a different dealer and as u see I came back. Very happy with them. And would recommend to everyone.

- Judy Moore, GOOGLE

I appreciate both Darlene and her boss Net for their patience and understanding and persistent dedication to Pohanka Nissan and I believe they are all friendly and knowledgeable including the finance and all team are very helpful 🙏🏽🙏🏽🙏🏽

- Amy Corriveau, GOOGLE

Bobby and Pohanka Nissan always take amazing care of my Nissan Rogue, Highly recommend going here for all your Maintenance needs, or anything else.

- Daylan Hall, GOOGLE

I wish I could rate this place a 1/2 star. It was the worse experience I encountered which was disappointing because our interactions prior to arriving made me feel confidence I chose the right place. The test drive went well but when it was time to talk about my trade, I was extremely low balled...

- Petra Duncan, GOOGLE

I bought a truck from them that was fraudulently presented and sold as Nissan CPO including a CPO-Wrap warranty. Shortly after delivery, many issues were found outside Nissan's standards. I discovered it wasn't certified legitimately, no inspection and reconditioning as required by Nissan....

- CNS23072, DEALERRATER

I love the vehicle and glad I bought it. Yiana was great. It’s the process and paperwork that bothered me. 1- I agreed on the price of the car at $25,991 plus all taxes and fees. The original total came to $29,485.70 and I countered with an even $29,000 which was agreed upon. When we got to the...

- Russell POTTS, GOOGLE
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